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Posted by Norma on August 27, 2007, 1:08 pm
Please log in for more thread options > Hi Jim
>
> Many thanks for the reply
>
> On Mon, 27 Aug 2007 06:12:26 -0400, James Zapetis
>
>
>
>
>
> >Adrian wrote:
> >> HI All
>
> >> May be a little off topic - but does anybody have an effective email
> >> contact for Delphi ?
>
> >> What started out as a couple of small irritations (failure to apply
> >> discount, and what looks like overcharging on shipping) has grown to
> >> the stage that 'someone' further up the Management tree really ought
> >> to know about it. The general 'sales@' email is taking days & days not
> >> to resolve the issue, and another contact who emailed me from the
> >> company is now not replying...
>
> >> This is not the first time I've had trouble with Delphi - took quite a
> >> few months to get a catalogue out of them in the first place....
> >> getting to the stage that I'm wondering why I'm bothering...
>
> >> Trouble is - they do stock some items that it's difficult to obtain
> >> over here in Ireland - but it may be simpler for me to just to drop
> >> the products that use those items!
>
> >> So - does anybody know an email address for 'The Boss' @
> >> Delphiglass.com ?
>
> >> Thanks
> >> Adrian
>
> >I've only had one problem with an order from them and that was a small
> >item not included in the shipping box that they "swore" was packaged and
> >even grabbed someone who supposedly package the box. I have called them
> >voice and get things resolved. But used the same phone number listed in
> >the catalog, no special supervisor's number.
>
> Ah - the famous 'evaporating item' trick <g>
> I _could_ phone - but it's expensive from this side of the pont.
> So far they've admitted that they didn't give me the BOGO discount -
> and credited it back. For a week they argued that $40 shipping was
> reasonable on 6.5 ounces of product - then they discovered that they'd
> charged me for a 7lb package (which, despite being sent 'expedited' -
> sat at an airport in Germany for four days, doing nothing).
>
> Now waiting days for replies to emails - which is why I was wondering
> about alternative, more effective, email addresses.... <g>
>
>
>
> >What type of items are you looking for? I may know of another site here
> >in the States that also stocks a lot of what Delphi carries.
>
> Oh - that'd be interesting....
> One item that I can't seem to find anywhere else is engraved bevels -
> the oval ones (6" x 4" or thereabouts) with sailboats, lighthouses
> etc. These are nice 'accents' for door & window panels.
>
> I've found alternative (cheaper, faster) suppliers for dichro
> pinwheels - one smaller company in Florida turns round emails in 24
> hours and gets product to me within 5 days for only $6 airmail - much
> better...
>
> If you have alternative (to Delphi) Stateside suppliers who offer
> sensible postage & reasonable customer service then I'm all ears !
>
> Many thanks
> Adrian
> West Cork, Ireland- Hide quoted text -
>
> - Show quoted text -
You can try here for sources.
http://www.riordanartistry.com/htm/faq/sect10.htm
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